At WFH Tea With Ken B, we are committed to providing quality digital products and professional career services. Due to the digital nature of our products and the time, expertise, and labor involved in our services, all sales are final.

DIGITAL PRODUCTS

All digital product sales are final. This includes, but is not limited to:

* Resume Templates
* Cover Letter Templates
* Digital Downloads
* E-books
* Guides
* Worksheets
* Digital Resources
* Instant Download Products

Once a digital product has been purchased, downloaded, accessed, emailed, or delivered, no refunds, exchanges, credits, or cancellations will be issued.

By purchasing a digital product, you acknowledge that you are receiving immediate access to downloadable content and waive any right to request a refund due to a change of mind, misunderstanding of the product, or failure to review the product description before purchase.

SERVICES

All service sales are final. This includes, but is not limited to:

* Resume Writing Services
* Resume Reviews
* Cover Letter Services
* LinkedIn Profile Services
* Interview Preparation Services
* Career Coaching
* Job Search Assistance
* Consultations
* Custom Career Documents
* Any Other Professional Service Offered by WFH Tea With Ken B

Because services require the allocation of time, expertise, research, and labor, refunds will not be provided once work has begun.

If a client chooses not to continue after purchasing a service, no refund will be issued for work already performed or time reserved for the project.

REVISIONS

Clients are entitled to revisions that are included with their purchased service package.

Any revision requests must be submitted within 24 hours of receiving the completed product or service deliverable. Revision requests received after the 24-hour window may be subject to additional fees or may require the purchase of a new service.

Revisions are intended to correct errors, update information provided by the client prior to service completion, or make reasonable adjustments to the delivered work. Requests for extensive rewrites, substantial content changes, or changes resulting from information omitted during the initial intake process may incur additional charges.

Failure to request revisions within 24 hours of delivery will constitute acceptance of the completed product or service as delivered.

NO GUARANTEE OF EMPLOYMENT OR RESULTS

WFH Tea With Ken B provides career-related products and services designed to assist clients in their job search and professional development.

However, we do not guarantee:

* Employment
* Interviews
* Job Offers
* Promotions
* Salary Increases
* Assessment Outcomes
* Hiring Decisions
* Any Specific Career Outcome

Results depend on numerous factors outside of our control, including market conditions, employer preferences, qualifications, experience, and individual effort.

CHARGEBACKS AND PAYMENT DISPUTES

By purchasing from WFH Tea With Ken B, you agree to contact us directly regarding any concerns before initiating a chargeback, dispute, or payment reversal with your bank or payment provider.

We maintain records of transactions, communications, service delivery, downloads, email transmissions, and project completion. These records may be provided as evidence in response to payment disputes.

Submitting a chargeback after receiving digital products or completed services may be considered a violation of these terms.

PROOF OF DELIVERY

For digital products, proof of delivery may include, but is not limited to:

* Download Records
* Access Logs
* Email Delivery Records
* Transaction Records
* Customer Communications

For services, proof of delivery may include:

* Email Correspondence
* Draft Documents
* Completed Deliverables
* Consultation Notes
* Project Records
* Service Completion Documentation

EXCEPTIONS

Refunds may be considered solely at the discretion of WFH Tea With Ken B in the event of:

* Duplicate Charges
* Billing Errors
* Failure to Receive a Purchased Product Due to a Verified Technical Issue That Cannot Be Resolved

Any exception does not create an obligation to provide refunds in future situations.

CONTACT US

If you experience technical difficulties or have questions regarding your purchase, please contact:

WFH Tea With Ken B
Email: info@wfhteawithkenb.com

We strive to respond to all inquiries as quickly as possible and will make reasonable efforts to resolve any legitimate concerns.